Zásady pro doručování

I. – General Provisions

This Shipping Policy governs the terms and conditions related to the delivery of goods from the seller to the buyer. By placing an order, the buyer agrees to the terms described herein, unless otherwise agreed in the purchase contract.

II. – Notifications and Communication

All notifications regarding the relationship between the seller and the buyer, particularly those concerning withdrawal from the purchase contract, must be delivered by registered mail unless the purchase contract states otherwise. Such notifications shall be sent to the relevant contact address of the other party and are considered delivered and effective upon their receipt by postal services.

An exception applies to withdrawal notifications sent by the buyer, which are considered effective if dispatched within the withdrawal period, regardless of actual receipt.

Notifications are also deemed delivered if acceptance was refused by the recipient, if not collected within the postal storage period, or if returned as undeliverable.

The contracting parties may exchange routine correspondence electronically via email sent to the address specified in the buyer’s user account, order details, or on the seller’s website.

III. – Shipping Methods and Carriers

The seller ships goods using reputable carriers and delivery services. The available shipping methods, carriers, and associated costs are presented during the order process and may vary based on the buyer’s location, type, and size of the goods.

The seller reserves the right to change the chosen carrier based on availability or other operational reasons, provided the buyer is informed in advance.

IV. – Shipping Costs and Payment

Shipping costs are calculated based on the selected shipping method, the total weight or size of the shipment, and the buyer’s delivery address. Shipping fees are displayed during checkout and are payable by the buyer unless otherwise stated in promotional offers or agreements.

V. – Delivery Timeframes

The estimated delivery times depend on the shipping method selected and the destination address. Typical domestic shipments are delivered within 2 to 5 business days. International deliveries may take longer depending on customs clearance and local postal services.

The seller is not liable for delays caused by the carrier, customs, or events beyond the seller’s control.

VI. – Delivery and Receipt of Goods

The buyer is obliged to provide accurate delivery details to ensure successful delivery. Upon delivery, the buyer or an authorized person should inspect the goods and accept them.

If the buyer refuses to accept the shipment without justified reason, the seller may charge storage fees or return shipping costs.

VII. – Non-Delivery and Undeliverable Shipments

If the shipment is undeliverable due to incorrect address, refusal by the recipient, or failure to collect within the specified storage period, it will be returned to the seller. In such cases, the seller will contact the buyer to arrange reshipment, which may be subject to additional shipping fees.

VIII. – Claims Related to Delivery

The buyer must notify the seller promptly of any delivery issues, such as damaged or missing items, within 3 business days of receipt. Claims made later may not be accepted.

Claims related to delivery will be investigated by the seller and the carrier. If the claim is justified, the seller will arrange for repair, replacement, or refund of the affected goods.

IX. – Risk of Loss

Risk of loss or damage to the goods passes to the buyer upon delivery or upon transfer to the carrier for shipment, unless otherwise agreed.

X. – Final Provisions

The seller reserves the right to amend this Shipping Policy at any time. Any changes will be communicated on the seller’s website or through other appropriate means.